Jira & Confluence Administrator

Mô tả công việc

• General administration and configuration of JIRA, Confluence, and associated plugins to maximize efficiency in using the tools
• Developing metrics, dashboards, reports and advanced filters to provide leadership with meaningful operational/performance metrics and status reports
• Creating/maintaining Confluence spaces and permission schemes, and JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes
• Onboarding new teams to JIRA and help existing teams optimize their workflows
• Providing user management, training, and support for JIRA / Confluence to teams as needed
• Applying built-in customization and third party add-ons to extend JIRA / Confluence functionality as needed, e.g Structure, Tempo …
• Developing custom scripts / Rest APIs calls to integrate other systems with JIRA and to pull data for metrics reporting. Develop and deploying custom plugins for JIRA
• Analyzing requests for new JIRA functionality, implement new features, triage incoming support requests and handle or route appropriately.
• Leading upgrade testing to make sure new versions of JIRA / Confluence and plugins can be successfully deployed to production with no negative user impacts
• Troubleshooting issues with JIRA / Confluence and apply fixes as needed